“Wouldn't go there again. Food was OK, stuff at the front desk and one lady from the kids Animation team were very nice everywhere else they couldn't care less. Housekeeping could use some serious training. Pools felt crowded. Selling people at the beach were very enoying around sunset time the different groups of musicians were only loud and didnt work well together. Kidspool, don't even need to talk about it, didn't enjoy it all. Kids evening Programm was a joke.”
— Jennifer L.
“To start I want to say that this is going to be a long review. Because I genuinely want to outline my experience.OK so my check in process took about 1.5 hours. There was a slight language barrier, which is to be expected. So I was not upset about that at all. I basically was told at the front desk that the room I reserved was not in ocean view room. I was under the impression that it was. I was told that it is a bigger, more upgraded room that Icurrently had reserved. But the room faces the garden, none of them faced the beach. ( Which later after getting to my room I saw their def was,but that's here nor there.)So I asked to be shown both rooms, which they did.Upon initial look at the beach front room it looked fine, the décor did not look that outdated. I opted to go with the beach front room that was smaller. I was traveling alone, so I didn't need two beds.I got to my room and immediately disinfected all the hard surfaces.Upon doing so I noticed that the toilet seat cover with stained. I also noticed that the blue comforter that they used on the beds, do not look like they are washed after every guest.It was dusty and a did not look or smell clean. The sheets seemed fine, but I brought my own sheet with me to avoid having to lay one the resort's sheets. I didn't want to take any chances amidst the Coronavirus. The pillow cases on the other hand were not clean, I did notice stains on all 3 pillowcases. So I used the sheet I brought with me to cover the pillows.Of course next is taking a shower, which was a pain. The shower is very slippery, I fell in the shower several times. Thank God I did not actually hurt myself, since I was staying alone. That could have been very dangerous. After my shower I decided to go get something to eat. Dinner was very lackluster, I chalked it up to the fact that I had arrived on a Sunday. So I assumed that breakfast, lunch and dinner the following days would be better. I was wrong. Breakfast, lunch nor dinner one any day was better. Inate fries for lunch every day because they didn't have a lot of options, especially outside. Everyone got frozen unseasoned burgers with no cheese and hot dogs every day. But whatever the reason is, it is completely unacceptable to have the low number of choices as well as poor quality food options that I experienced. If I could compare it to anything it would be a Motel 6 version of an all inclusive resort on the beach.Even the restaurants where you need reservations (There are only 2 open right now), had lack luster poorly cooked/seasoned/prepared food. No customizations what so ever and a lot of "serve your self/buffet options".Now customer service wise, that's a different story. Everyone was really nice. Even though there were several things I requested be sent to my room over the course of my stay and none of them were delivered. I assumed that they are understaffed, due to covid.The worst meal I had was the night of my actual birthday, which was the whole reason I came to celebrate. I went to the Mexican restaurant, where I had a reservation. I was sat about 10 minutes after my arrival. I was not greeted or given water for an additional 10 minutes. Once my order was finally taken, I ordered the filet. My food came out about 20 minutes later, with the large parties food behind me as well. The steak that came out was not filet at all. It was also super thin, grey and over cooked. I know I ordered my steak well done, but that was under the impression that it was going to be a standard 3.5 to 4 oz filet.You can tell that my plate had set to wait for the parties food, because my riceand everything else on the plate was sooooo dry. I don't ever bother to mention these things to the serving staff only due to the language barrier. Sometimes it is rather hard to communicate, even with Google Translate. So I just decided to go eat dinner somewhere else.Most of the hotel where shut down, including most of the spa. There”
— Dee Left