“Tidy, fresh, very neat gym and great service. I had mistakenly booked for another Courtyard and Ray at the front desk got me the same price here and then took care of cancelling my other reservation. Loved it”

“My parents arrived at this Marriott today, exhausted from traveling and had a dismally bad customer service and check in experience. The bathroom was dirty - the sink was covered in black stuff, obviously not clean - so my politely parents asked for housekeeping to come and clean it. When housekeeping scrubbed the sink, my parents were HORRIFIED to see that they used the TOILET BRUSH to clean the SINK. And they didn’t even get it clean - just smeared the black stuff around. What are they doing to your room when you’re not looking??? When my parents called the front desk, the manager did NOT think this was a valid complaint and dismissed their concerns - dismissing my parents with half-hearted service. Then when my parents went back to the room to rest, they discovered that their room (#414)’s adjacent room was undergoing repairs, with LOUD tool noises, and constant banging of the door opening and closing while my parents were trying to rest. To the other side of their room was the staircase and the door opening and slamming constantly too. When booking the room, my parents specifically requested a “quiet” room in order to avoid similar situations - obviously the booking staff ignored this request. Finally, when my parents mentioned the noise to the manager, asking for the hotel staff to keep the noise down, the manager said “if you don’t like the room, you can check out.” WOW - what happened to customer service? Or are they treating them particularly poorly? Taking advantage of people? I thought MARRIOTT had a brand focused on quality - which is why we book with Marriott and are long-time members. I guess we will NOT be looking forward to future Marriott bookings.”