Would not recommend for light sleepers or people who want to relax. Very thin walls and you can hear neighbors talking in their rooms, and even walking around. The redeeming factors are the fast wifi, breakfast and great hotel staff that let me switch rooms but even so, it didn't help much.

Perfect place to visit the city, it is comfortable and very well allocated, a direct access to the shopping mall allows to look for the perfect gift for the people back home, also you can use the public transportation to go to the very downtown within minutes, which is a huge advantage if you plan to visit the most iconic places of the city. Overall is a nice place with excellent service and very dedicated employees.

The hotel and rooms were fairly nice, clean and modern bathroom. The elevators are a bit confusing at first. The breakfast is mostly good, but the fruit tastes off. The location itself is not very good, and only convenient if you need to be in the area. There is a nice mall with a couple decent restaurants in it which is very easily accessible. However there is not much else in walking distance.

This was the best hotel I've ever stayed at, and I am a professional performer who has traveled all over the US and Europe, and now Mexico. Superb staff, the best breakfast I've ever eaten, perfect clean room with ideal beds, and a breathtaking view of Mexico City! A delightful shopping mall attached, a good laundry room, fabulous strong coffee available 24/7 in the lobby - it was perfect in every way. Even the taxi drivers that the hotel supplied were splendid and helpful. This hotel made our trip the great vacation that it was!

This place is just okay. It has all the makings of a good hotel but misses on a bunch of things. My family stayed in four rooms here over four nights. Three of the rooms had air conditioning problems - the air conditioning turns off and back on by itself. The fan keeps running, but the little snowflakes symbol turns off. The "mode" button doesn't work. I'm not sure if this is centrally controlled in order to save energy, but it is very frustrating. Many rooms have the AC set to 10°C which is probably intended to maximize the cooling whilst the AC is actually on. We had keys stop working at least 3 times. It may be the case that when a new key is added all others stop working (and need to be reset), but staff didn't seem to know. We were also told that we must have stored keys too close to cell phones - not a real thing - but even when deliberately avoiding this keys would still stop. The breakfast was quite good one day, but the other days was completely cold. Then they bring new "hot" scrambled eggs and just mix them in with the cold. We booked adjoining rooms - as always we were told that nothing can be guaranteed, etc so we specifically called to ask whether it could be confirmed, and were told that yes, they could arrange adjoining rooms for us. Of course upon check-in those rooms were not adjoining. The bathrooms have the usual "save the Earth, save water, reuse towels" information, but there's only one small peg on which to hang a towel. Only one towel could fit there, and it wouldn't dry. I'd happily save water and reuse towels, but they are not making it easy for me. Beds are pretty good. Rooms are modern. It's not cheap by Mexico City standards, but is nicer than many. Just get the little things right.

Excelente hotel, very good support, breakfast and bedrooms.. I recomend you to stay here if you are coming to Mexico City. Thanks Edgar, Javier, Sergio and Gabriel for the excellent service at the...

First the good: the room was very pleasant, although the light on my side of the bed did not function. We liked the bathroom, but the exhaust fan did not work. You arrive, at the shopping mall. There...

Unfortunately we didn't find the receptionist when we got there very friendly. When booking through booking.com it did say parking avliable but this means you have to park in a local public car...